Hands in cream reformer straps

FAQ

Getting Started

What should I wear / bring?⌄

Wear comfy clothing you can move in. Grip socks are required for class, and they are available for purchase at the studio.

Where can I park?⌄

Beverly Hills / Robertson: Please do not park in the parking lot. There are ample meters on Robertson, and free parking on the adjacent streets. We are a neighborhood studio, and walking is encouraged.

Sherman Oaks: There is ample meter parking, plus two public lots one block down on Cedros.

Do you have water available?⌄

We do not sell water, but there is a complimentary water refill station at the studio.

Memberships + Packages

What's the difference between memberships and packages?⌄

Memberships come with a 3-month commitment and better pricing. Members also receive complimentary birthday grip socks, one late-cancel fee waived per month provided management is notified beforehand in writing, one free guest pass per month (with prorated / additional guest passes after that), and one class daily.

Packages have no commitment, and unused credits roll over for 30 days.

Founders Unlimited gives you all access to both locations, and it is currently on a founder special at the same price as regular unlimited for the next three months.

How much are memberships?⌄
  • Villager 4 — $145/mo
  • Villager 8 — $259/mo
  • Founders Unlimited — $299/mo
  • Villager 12 — $339/mo

Memberships have a 3-month commitment and auto-renew unless canceled before the next billing date.

Can I freeze my membership?⌄

Yes. Contact management to freeze or pause your membership.

What about guest passes?⌄

Members get one free guest pass per month. After that, additional guests can come at a discounted $25 drop-in.

Booking

Do I need to reserve, or can I walk in?⌄

We do not take walk-ins. Please reserve your class in advance through Momence.

Cancellation + No-Show

What is the cancellation policy?⌄

Our policy is strict, with a generous 8-hour window: cancel at least 8 hours before class and your credit comes back — to your pack or membership, or as account credit.

Cancel inside 8 hours and it counts as a late cancellation, with a $15 fee, and you lose the credit. A no-show carries a $20 fee, and you lose the credit.

Studio Etiquette

Can I bring my phone into class?⌄

The Reformer room is a cell phone free zone, and we are very strict about it. If you need to call or text, please step out into the lobby so you do not disturb other guests.

This is your time — we want you to really be present.

Classes

How long are classes?⌄

Group classes are 50 minutes. A Private Single is 50 minutes, and a Single Duet is 50 minutes.

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